HomeHelp Center
Knowledge Base & Guidance
How can we help you today?
Clear step-by-step guides for buyers, sellers, and delivery partners on Hami Chhau.
Buyer Guide & Reverse Bidding
Learn how to post buy requests, compare bids, negotiate in chat, and confirm orders.How to create a Request for Quotation (RFQ)
Understanding merchant bids and awarding deals
Using the live negotiation chat studio
Cash on Delivery inspection policy
Merchant Hub & Shop Management
Everything you need to know about KYC, submitting bids, managing orders, and bank payouts.How to submit KYC verification documents
Bidding on customer requests near your store
Fulfilling orders and assigning couriers
Merchant bank withdrawal schedules and ledgers
Delivery & Order Tracking
Learn how real-time GPS tracking, dispatching, and doorstep deliveries work.Tracking your courier in real time
Delivery coverage across Kathmandu Valley & Nepal
Rescheduling or changing delivery address
Safety, Security & Protection
Our policies protecting buyers and merchants against fraud, cancellations, and disputes.Hami Chhau Buyer Protection Guarantee
Reporting an unresponsive merchant or dispute
Data privacy and account security standards
Still have questions?
Our 24-hour merchant and customer support team is ready to assist you directly via phone or WhatsApp.